Don't just take our word for it... here are some of
our clients thoughts...
To The Dijon Flooring Team
May Christmas be blessed wth happiness for you.
Most grateful. Thank you.
We are delighted with the floor + have no hesitation in recommending you."
Gale and Jennifer Pearson, 10.12.12
"Thank you very much for all your support and professionalism. The floors look lovely. We shall soon have the decorations done and be back to normal. Thank you for being so kind and friendly."
Eileen and Tony, 28.9.12
"Thank you for your note. The floors and staircase are absolutely amazing and we are so pleased with them. It has been a pleasure having you around and Carol said when you left yesterday that she will miss you next week!
I remember when we first walked into your shop to enquire about a floor for
our lounge and conservatory - and came away with plans to do another 2 rooms
plus the stairs and landing as we were so impressed by both your
professional approach and enthusiasm. We will have no hesitation
recommending Dijon to friends and family.
We'll take some photos and pop in to say hello again when decorating is
Wayne Earp, 22.09.2012
"The time patience and understanding
displayed by Dijon has been first class. Attention to detail was superb. The
care taken to minimise disruption and constant communication means this job has
been so much easier to live with. Thanks so much."
Mr. & Mrs. Bellamy, 13.04.2012
"It has been a pleasure from the start when we
took on the services of Dijon Flooring to install a new floor in our house. Di
and Derek Betts are without doubt experts in their field.
From the start, Di Betts took her time to make sure
my partner Tracy choose the right wooden floor for the house and close to our
Derek showed his expertise in flooring when it came
to a site visit, detailing carefully the measurements of any potential issues.
Explaining in detail how the floor would be laid and finished off.
Even though I was tempted to buy a similar product
cheaper, I knew I had made the right choice when the engineered oak floor
arrived. The quality was second to none!
I was very impressed in the fitters that Derek
employs. They have been trained to exacting professional standards that both Di
& Derek portray. They took there time to make sure the floor was fitted
exactly and secure, but also the appearance by carefully selecting each plank
of flooring before fitting. It was so refreshing to see workmen who take pride
in their job!
Derek is so passionate about making sure any floor
laid by Dijon is perfect, he got his fitters to fit new skirting board at cost.
I cannot thank or recommend Di and Derek highly
enough for the fantastic job they have done for me and Tracy. Without doubt
when it comes to flooring they are the true experts!"
Jeremy Andrews of Signarama, 12.01.12
"When we were researching for
a wooden floor we were fortunate to choose Dijon Flooring. Derek came out and
assisted us in making a final decision to meet our requirements. We chose a
walnut parquet floor which was tailor designed to suit the layout of the lounge
and the herringbone design carried through to the hallway and downstairs
cloakroom. We are extremely pleased with the final result and would recommend
Derek and his team who were very professional in their dealings with us and
showed great work ethic throughout."
Rita Bennett, 17.11.2011
"It has been an absolute pleasure doing
business with you. Thank you for all the extras, and of course for the
wonderful floor that we will enjoy for a long time. You definitely will be on
the top of my list in terms of recommendations"
Karen McLean, 11.11.2011
"It's been 12 months since I had my oak floor installed by Dijon (just
after the Four Oaks shop had opened). It is absolutely fabulous. The advice I
received from Derek during the quotation stage was spot on, he walked us
through each stage of the installation process . I have an open plan
lounge/hall/dining area and the quality of installation is of the highest
standard. It looks as though the stairs were installed after the floor had been
laid rather than the other way round. These guys know what they are doing. The
mark of a great company is not the price or even the quality of the product,
you measure companies by how you are treated and respected as a customer and if
you are unfortunate enough to have problems it's how they are resolved. Derek
and his team are complete professionals. Would I do it again? Absolutely but
only if Dijon could do it. That's the mark of a good company! I was in the shop
today, Saturday, to buy some cleaner and to ask Derek to quote for a vinyl
floor in my bathroom. The accusation on Google reviews seems to be more
character assassination than truth. Maybe sour grapes from a competitor! We
love our floor so much that we have no hesitation in recommending Dijon to our
friends and family."
“As a Trading Standards Officer I
take the utmost care in virtually all
goods and services I purchase. Not entirely satisfied and convinced by the
advice I was getting from traders in Surrey where I'm based I had yet to commit
to a new wood floor for works including an extension I was having at my home.
Frustrated with the prolonged search, numerous samples and the great difficulty
in getting a wood floor that complimented our Scandinavian Natural Beech
furniture my wife and I thought we would take a weekend off searching and visit
my family in Wolverhampton. The wife was keen to see what was available in the
Midlands and by the grace of god stumbled across Dijon's website. We visited
the shop, met Derek, saw and chose a wood floor that we had no doubt over and
placed an order. The floor we chose was Maple Fineline and was like nothing we
had seen in any shop or on any website. Needless to say I questioned Derek and
found him to be highly knowledgeable and discovered he also examined and
inspected floors other traders had poorly installed. Derek cares about what he
does, the fitters he sent (Les and Nigel) were great, the work was brilliant.
Suffice to say I would be duty bound to recommend to anyone wanting wood
floors, underfloor heating and/or tiled floors to go to Dijon first no matter
what part of the UK you live in. A choice should not just be based on cost but
peace of mind.”
Kola Mangat, 05.11.2011
“From start to finish the
attitude and knowledge of the team at Dijon
Home & Flooring was first class. Derek's helpfulness and passion for the
business really made our mind up straight away that we were making the right
decision with Engineered Flooring (Wood). From the early discussions we had in
regards to the design and type of flooring, to the fitting of the floor we
really have absolutely no complaints. Our fitter Les was fantastic, ensuring
all the finishing touches were completed to the highest of standards. With two
small children in the house during the work he also made sure the house was
safe & areas accessible for us when he left at the end of the day. Thanks
for transforming our house from the pink carpeted horror to what now feels like
a beautiful showhome!”
“Fantastic company to deal with. Googled 5 companies.
Derek was prompt, knowledgeable and kept to any time restrictions. Les and
another guy did the work. Completed to a high standard, worked until gone 5
unlike some builders and got the job done a day early. Excellent company. Would
recommend them to anyone. I have never done one of these reviews before which
speaks volumes for how good I rate them. Top class.”
"Just a short note to thank you for the
fabulous product and service you have provided at Hill View. We are delighted
with quality of the beautiful engineered timber flooring and also, with the
high standard of fitting. You really went out of your way to accommodate our
ever-changing schedule of works, and the technical advice you gave us on our
underfloor heating system proved invaluable.”
“Being a complete novice to the construction field, when i was asked to undertake a
renovation of a victorian townhouse, i was naturally concerned with the
complications that this would bring. One of the main points that i was
interested in was bringing life back into a 150 year old wooden floor, which
for the last few decades had been covered over and left to rot. I rang several
'high street names' to see what advice they could offer me on this matter, a
fruitless search because of the lack of true expertise theses places offered.
Then i discovered Dijon. I spoke to a man called Derek on the phone who clearly
knew his products well and after some initial conversation we organized a
quote. When the fitter came out he was extremely friendly and spent time with
me discussing how i wanted to the floor to look and the sustainable materials i
wanted used. They gave me a very competitive quote on restoring the current
floor and went out of their way to source parts that needed replacing. The
finished result was stunning. Reasonable prices and true craftsmanship, this
family run company is a shining beacon for small businesses everywhere.”
Derek Betts at the Grand Designs show at
the NEC last year. I knew I wanted a real wood floor but had been shocked by a
quote I had received elsewhere. There were lots of stands at the show offering
very cheap products but I was concerned about quality and wanted a guarantee
that my floor would last. Derek patiently explained what I should look for in
determining the quality of a product and also gave me some great advice about
the specification for my soon-to-be-installed underfloor heating system. I
immediately felt that Derek was someone who really knew what he was talking
about and cared about the quality of product and service he is supplying. Derek
gave me a really good deal on some fabulous flooring with a long warranty
period and I didn't hesitate to place an order. When I hesitated about whether
to continue the flooring through my kitchen area (I am a messy cook!) Derek
promised that, if I wasn't happy with the way the product wears he will replace
it as his own cost. When our build schedule fell behind, Derek couldn't have
done more to accomodate us and our ever-changing installation dates. We are
delighted with the flooring - it is really stunning and people always comment
when they see it. I truly can't recommend this company highly enough - and
having just built my own house there are not many suppliers I would say that
“Advice was the key area, it is
all very well buying cheaper products off the net as I found to my detriment,
Derek and Diane the owners offered me the kind of advice that you just can’t
find on the web, the pre and after sales service has been second to none, Derek
even offered advice on how to clean the flooring afterwards!!!! Ten out of ten,
business the way it should be done, highly recommended.”
"We have received many compliments on the flooring already and will pass
your details onto those interested in securing your services."
& Graeme Monce, 08.05.11
"It has been a pleasure
dealing with Dijon Flooring,
from meeting Derek and Hannah in the Grand Designs show to Les who fitted the
floor, the service has been exceptional. Derek has shown great patience when I
have changed my mind on more than one occasion and was always more than happy
to answer any questions we had at any time. Our floor has been fitted to a high
standard by Les who was very professional and super efficient! The Parador
Smoked Oak flooring looks beautiful and makes our new build really feel like
Shelley & Luke Rice, 28.04.11
“Dijon Home & Flooring Having spent months on end researching the
benefits and possible pitfalls of having a wooden floor fitted throughout my
new apartment. I engaged the services of Derek and his team @ Dijon Home &
Flooring, right from the very first site visit through to the final fitting
this small business showed nothing but total professionalism, Derek's passion
for his business showed through in the advice and the quality of the products
that were offered, The finished article looks stunning and really creates a wow
factor with visitors, this truly is a company that I would not hesitate to
recommend to family and friends alike”
“My experience of Dijon Home
& Flooring I wanted a wide plank
solid wood product in a very dark oak. Dijon Home & Flooring were able to
provide a choice and gave me several samples for me to take home. They didn't
apply to usual expected pressure to commit on the day, but were extremely
helpful with my initial enquiry. Due to this good service I paid a second visit
to Dijon Home & Flooring to book a site visit. I was very concerned about
the horror stories, I'd heard, about floors becoming damp and lifting due to
poor fitting. However, I was reassured of the quality of workmanship by the
representative who visited my home. In summary, I was very pleased with the
quality of service leading up to the floor being fitted, with everything
happening as they said it would. The fitted floor exceeds my expectations,
looking nothing other than incredible. Three months on, it looks the same as
the day it was fitted and I fully understand how to maintain it because Dijon
Home & Flooring took time to educate me. I recently received a courtesy
call from Dijon Home & Flooring to check everything was ok and as a
consequence I felt compelled to express my delight in writing.”
“Dijon Home & Flooring Ltd We left home in the morning with a
completely empty bedroom and returned to the most wonderful wooden flooring.
Not only was the quality of the flooring superb but the workmanship was top
notch and everywhere was clean and tidy. We would have no hesitation in
recommending this friendly yet professional company.”
"Just a note to say what a fantastic job Lee
did yesterday. What a pleasure to come home to a lovely new floor in the
bedroom and no mess. Now all I need is my new furniture and my bedroom will be
fit for a queen.... but she's not having it!! Thanks again for a wonderful job,
we will not hesitate to recommend you to our family and friends."
Kim & Harry Fowler, 05.10.09
we were made aware of your company we spoke to many so called floor fitting
experts who didn't turn up, didn't bother to quote, were extremely expensive or
were just incapable of doing the job. You have done an excellent job for us and
it's refreshing to deal with a company who say what they will do and when they
will do it then do exactly what they promised on the day they promised it. We
will most definitely be recommending your company and thanks again for going
the extra mile to make sure we were 100% happy with our floor."
Sue & Leon Hardbrooke,
"We can't thank you enough for our wood floors
- they are in a word - FANTASTIC! Nothing was too much for you and your team,
we felt that the customer experience was really something special!"
Martin Hoskins, 01.07.09
"We want you to know that we very much
appreciated the effort you made ensuring that the flooring was fitted to a high
standard. We are very pleased - it looks great!”
Julie & Mike Dowell, 15.07.09
"It is clear that the professional fitting
services now offered to your customers is the correct and proper way to ensure
complete customer satisfaction. Thank you for the magnificent manner adopted in
which you and your company have ensured years of trouble free quality product
to enhance my home."
John Towergate, 08.06.09
"We were extremely impressed with not only the
quality of the finished floor, we are now beginning to be able to see it, but
also with every aspect of the way you went about this job. From the very first
day when you came to look at what we wanted to do, your knowledge and
professionalism gave us great confidence in your abilities."
Laura Bates, 01.06.09
"I purchased a 'service' from Dijon Home &
Flooring that was second to none. From start to finish the customer service and
communication about my job was excellent, as too was the product and technical
knowledge. The best is to come, I loved my beautiful new floor which I had
installed all over my downstairs, at the advice of my estate agent who was
struggling to sell my house. Her advice was the money I would spend on
replacing my carpeted floors, that were both old and impractical in a family
house, full of kids and dogs would be repaid when I sold the house as it would
add value to the sale price of the property. She was spot on I managed to
obtain more than the asking price as the flooring was a definite feature and
selling point which enhanced my property"
Carol Johnson, 05.08.09
"If you value quality then you cannot do
better than Dijon Home & Flooring. They only use the best quality natural
materials fitted to the highest standard by their experts. They are passionate
about their business; all of their staff are highly trained and they have the
highest regard for customer service. I have worked with Derek & Di Betts
over several months and they are dedicated professionals who run an excellent
business. If you are thinking about a new floor and want the best quality and
value, look no further."
John Brayford, 01.09.09
"Derek, Di and the team at Dijon
have been a pleasure to work with as they have such a stong focus on offering a
consistantly high level of service in all aspects of their customer process.
They offer a high end quality range of German products and was so pleased to hear
they are opening their second retail outlet. Well done and good luck. My
pleasure to be able to recommend you."
Sue Yates (Vice-President,
Solihull Chamber of Commerce), 23.09.09